In this post, we will look at ways you can fix Microsoft Authenticator App not working errors and other errors related to the Microsoft Authenticator mobile app for Android and iOS users.
Microsoft Authenticator app is a safe and convenient way to prove your identity. If you forget your password, you can use the Authenticator app to sign in.
This is a Microsoft-owned app, all that you need to do is to download the app, sign in with your Microsoft account, and back up all your logins.
How to fix Microsoft Authenticator App not Working on iPhone and Android
Below are some of the ways you can fix the Microsoft Authenticator App not working error which many have confirmed this guide has been of help in solving this problem and hoping it will work for you as well.
Check your internet connection
The first thing you need to check is your internet connection. This may seem unnecessary but at times we underlook these small problems.
Make sure you are connected to an internet connection. If you are using a wifi connection, make sure you have internet access from the wifi connection. Also, if you are using your mobile data, make sure you have an internet plan that will allow you to browse the internet.
Update the Microsoft Authenticator App
Before you go to the next step, make sure you have an updated version of the Microsoft Authenticator app; this is because most developers bring new application updates to fix issues like these, make improvements, or add new features to the app.
In order to check whether your Microsoft Authenticator app is up to date, you can easily search for the Microsoft Authenticator app on the app store if you are an iPhone user or on the play store for Android users.
If you see an Update instead of an Open button, then it means there is an update, quickly tap on it to install the latest version.
Clear Cache and App Data
If you have tried the methods above and still have not solved the problem, I will encourage you to clear and wipe the app data. This will delete all saved data of the app from your device.
If you are using an iPhone you can clear app data by going to Settings → General → iPhone storage → Microsoft Authenticator → Offload app → Offload app to confirm → Reinstall app.
You can clear cache and data on your Android device by going to Settings → App Management → Apps → Microsoft Authenticator App → Storage and Data → Clear Data and Clear Cache.
Remove App from Restrictions
In some cases, the Microsoft Authenticator app stops running if there are some restrictions on its required access like the internet, file storage (read and write access), camera, or location access. Check whether each of these accesses is required and allowed if possible.
Also, there are some other apps that restrict apps access to things such as the internet, camera, and others. These include Battery saver apps, data managers, etc. Check if there is any and make sure you have whitelisted the Microsoft Authenticator App.
Thank you so much for reading our post, and I hope the content in this post has been able to solve all your “Microsoft Authenticator app not working” problems. You can share which of them worked for you, which one didn’t work, and your questions and contributions in the comment box.